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Age Requirement: Users must be at least 18 years old to create an account.
Account Standing: Users who have previously had their Nonkyc.io account suspended or terminated are not eligible to create a new account.
2FA is an essential security feature required for all Nonkyc.io accounts. You must set up 2FA to access and use services on the exchange.
How to Enable 2FA:
Two-factor authentication is mandatory for logging in, updating account settings, and adding new withdrawal addresses on Nonkyc.io, providing added protection for your account.
Adding a phone number to your account enhances security, allowing SMS recovery if you lose access to your primary two-factor authentication device.
Steps to Bind a Phone Number:
Your phone number is now successfully bound to your Nonkyc.io account, adding an extra layer of protection.
As a crypto-only exchange, Nonkyc.io supports deposits only for assets and networks that are officially listed. Double-check the deposit details on your deposit page before sending to ensure a smooth process (e.g., minimum deposit amounts, correct address, etc.).
Steps to Deposit:
Note: Certain assets (e.g., XRP, XLM) may require a payment ID or memo. Always include the assigned ID to ensure your deposit posts successfully.
Complete Deposit: Once your address is generated, you can deposit immediately with no limits on deposit amounts.
Important Information:
By following these steps, you can securely deposit assets into your Nonkyc.io account.
Withdrawing assets from Nonkyc.io is secure and straightforward. For transparency, you can check the current exchange reserves here.
Steps to Withdraw:
Following these steps ensures a secure and efficient withdrawal experience on Nonkyc.io.
If a deposit is missing from your Nonkyc.io account, follow these steps to troubleshoot and resolve the issue.
Rescan the Transaction:
If a rescan is unsuccessful, there may be an issue with the transaction or the asset itself. To check the status of a deposit, navigate to the asset page for the specific asset, or use an appropriate blockchain explorer, accessible from the asset page.
How to Access the Asset Page:
You can also access an asset’s page from your “Wallet” by clicking on the asset name. The asset page provides details on the asset’s current status, including information on tokenomics, descriptions, and essential links like the official website, explorer, and social channels.
Possible Deposit Issues:
Non-Recoverable Deposit Issues:
If a withdrawal from your Nonkyc.io account has not been received, is stuck in one of the initial processing stages, or is repeatedly canceled, there are a few steps you can take before contacting support.
Withdrawal Errors and Solutions
Withdrawals progress through four stages. Below is a guide on each stage and potential issues that may cause delays. If your withdrawal is stuck in any of the first three stages for more than 10 minutes, please open a support ticket on https://nonkyc.io/support.
Withdrawal Stages and Troubleshooting
Common Causes of Withdrawal Cancellations
If every withdrawal attempt is canceled shortly after submission, check the withdrawal status notes for errors. The most common reasons for automatic cancellations are:
Resolving these issues will allow your withdrawal to proceed smoothly. For additional assistance, contact Nonkyc.io support at https://nonkyc.io/support.
If you’ve forgotten your Nonkyc.io account password, follow these steps to recover access.
Tip: To keep your account secure, consider storing login details in a secure location or using a password manager. Note that a 24-hour withdrawal lock will apply following a password reset.
For assistance, visit https://nonkyc.io/support.
If you’ve lost access to or forgotten the email associated with your Nonkyc.io account, follow these steps to regain access.
Security Tip: If you receive an unexpected password reset email, do not interact with it and take immediate action to secure your account.
For further support, visit https://nonkyc.io/support.
If you’ve lost access to your 2FA device or app, you can request a 2FA reset to regain access to your Nonkyc.io account. Resetting 2FA should be a last resort if you cannot recover your 2FA using the authenticator. We recommend contacting your authenticator provider or researching recovery options before proceeding.
Steps to Request a 2FA Reset:
Security Tip: If you receive an unsolicited 2FA reset email, do not interact with it and take steps to secure your account immediately.
A 24-hour withdrawal lock will be in place following a 2FA reset. For further support, contact us at [email protected] or visit https://nonkyc.io/support.
Account restrictions may be applied due to suspicious or potentially fraudulent activity, or during an active investigation. If you are unable to trade or withdraw, please contact Nonkyc.io support by opening a support ticket at https://nonkyc.io/support for assistance.
More information can be found here: https://nonkyc.io/legal/aml.
If you suspect that stolen funds have been deposited to Nonkyc.io, please open a support ticket on https://nonkyc.io/support and include detailed information and proof of the situation. Upon receiving your submission, we will investigate, verify the suspicion, and take any necessary actions.
To obtain information regarding an account linked to stolen funds, an official police report filed with your local authorities is required. Once this report is provided, we will share relevant details, including account and address information.
Please note that Nonkyc.io is not liable for any stolen funds that have already been withdrawn from the exchange.
More information can be found here: https://nonkyc.io/legal/aml.
As outlined in the terms of service, maintaining the security of your Nonkyc.io account is your responsibility. If you believe your account has been hacked, please open a support ticket on https://nonkyc.io/support with a detailed description of the situation.
If you are unable to log in to submit a ticket, please email us at [email protected] from the registered email address associated with your account. Our team will assist you with the necessary steps to secure your account.
Our dedicated support team is available 24/7 to assist with any issues. All registered users can submit a support ticket at any time, and our team responds within 12 hours of submission. Please note that support for exchange-related issues is provided exclusively through support tickets. The Nonkyc.io team will never reach out via direct messages or ask for sensitive information like your email or password.
Steps to Open and Manage a Support Ticket:
Managing Your Ticket: To add attachments or respond to the ticket, click on the ticket ID, which will redirect you to the ticket page. Use the “Browse for file…” button to attach any relevant files, and press “Reply” to submit additional information.
For any support needs, contact us directly through the Nonkyc.io support ticket system.